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Complaints Procedure

AMBA TRAINING LTD is committed to providing a quality service to its customers.

However, the company accepts that occasionally we may get it wrong. If that is the case then we ask you to adopt the following procedure, which is inline with AMBA TRAINING centre policies.

1) You must bring any issue to the immediate attention of any employee of AMBA TRAINING LTD. Our expectation is that your issue will be resolved immediately or escalated to a responsible member of the centre who can help.

2) If you feel that your issue has not been resolved satisfactorily please write to the Centre Manager at AMBA TRAINING LTD, stating the nature of the complaint and giving as much detail as possible.

AMBA TRAINING LTD will acknowledge the complaint within 2 working days of receipt and will conduct an internal investigation. At this point you may be asked to provide more information.

3) Whatever the case AMBA TRAINING LTD will provide an initial response within 5 working days of receipt of the written complaint, accepting that it may take a little longer to fully complete the investigation and provide a final response. AMBA TRAINING LTD will keep you informed regularly as to the progress.

4) Within 30 days of the complaint being formally raised a full response will be sent to the candidate.

Please send all complaints to the address below or email
AMBA Training Ltd
ELRC, 71 Holland
Road. West Ham.
E15 3BP